Discover how to use text analytics to improve your customer experience. Learn the basics of text analytics, potential challenges and best practices for getting started.

Generative AI for Insights Gives Organizations Consumer Empathy Superpowers April 5, 2023 — Canvs AI, the leading insights platform built for unstructured consumer feedback, today introduced AI Story Assist, a generative AI co-pilot for consumer insights and CX professionals. AI Story Assist boosts the efficiency of crafting insights from unstructured feedback by 10 to 20 times,… Continue reading Canvs Launches AI Story Assist™

Consumer expectations, preferences, and behaviors are evolving at an accelerated rate, so it’s never been more important for brands to take a human-centered approach to their product development, understanding the problems their users experience every day, and how they experience their offerings or services. Product user testing a critical tool for consumer insights teams to… Continue reading Analyzing open-ended questions in product user testing: Adding critical flavor to the insights recipe