Text analysis for customer-obsessed brands
Turn customer feedback into deep, actionable insights that drive product innovation and customer loyalty.
Trusted by top insights & CX teams
#1 text analysis platform across all G2 categories
135,000+
Open-Ended
Questions Processed
105 Million+
Verbatims Analyzed
30,000+
Customer Datasets
100,000+
Emotions Identified & Quantified
Customer empathy drives customer loyalty.
But the real insights are locked in unstructured feedback
Which means you could:
Waste hours on manual analysis
Miss out on critical insights
Keep your stakeholders waiting
The Solution
Canvs AI uses advanced AI text analysis to accurately and easily surface
critical insights from any source of unstructured customer feedback.
Canvs AI is used across customer experience and insights teams to understand how customers, audiences, users, and employees feel and “why.”
VoC Analysis reveals what truly matters to your customers. By tapping into open-ended feedback across surveys, reviews, and interactions, you can identify friction points, enhance satisfaction at every touchpoint, and create a more seamless, empathetic customer experience.
Helping businesses innovate strategically by leveraging unstructured customer feedback and market insights. Gain a deeper understanding of customer needs, product preferences, and emerging trends to fuel product development and service innovation.
From creative testing to screen testing and ad insights, Canvs AI supports the development of high-impact, resonant content. Test creative assets before launch, optimize for audience feedback, and ensure your marketing and content strategies are aligned with your audience’s preferences.
Delivering deep insights to understand and enhance brand perception. Monitor and measure how consumers perceive your brand, identify areas of improvement, and build stronger brand equity through rich data analysis.
Helping businesses understand how employees are engaging and why. Canvs AI quantifies employee sentiment, uncovering patterns in feedback to help improve workplace culture, employee satisfaction, and engagement initiatives.
The Canvs difference
Deliver critical insights from any source of feedback:
Survey open ends
Forget skimming endless open-ended responses. Canvs AI reads them all and gets to the good stuff—spotting the emotions and themes that tell you what’s really going on in your data.
Transcripts
Interviews, focus groups, customer calls—transcripts are packed with insights. Canvs AI combs through it all, pulling out the moments and sentiments that matter, so you can take action faster.
Community feedback
Forums and communities are where the most engaged conversations happen. Canvs AI helps you capture every key insight from these unstructured discussions, keeping you connected to your audience’s true thoughts.
Reviews
Customer reviews? They’re honest, raw, and full of truth. Canvs AI analyzes the feedback, showing you exactly what customers love, what’s not working, and how to improve
Social sources
Social media is a noisy place. Canvs AI filters through the chatter, pulling out insights from conversations happening around your brand—so you can keep a pulse on the market.
So, how does it work?
Dive into the features that help top insights and CX teams evaluate their insights and empathy.
See for yourself:
Take a Tour of Canvs AI
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More Than a Score:
Unlock More Authentic Voice of Customer Analysis With Unstructured Feedback
In this guide you’ll discover:
- Why unstructured feedback analysis needs to be a critical component of your voice of customer (VoC) program.
- Case studies from Udemy, Wellstar, National Geographic, and PODS.
