Don't miss Jessica Bates from National Geographic and Trip Kucera from Canvs during TMRE Continued | Dec 6th at 12:10 PM ET
  • November 8, 2022
  • 2 min Read

Question: How does an iconic, 134-year-old brand navigate the modern, multi-media landscape?  Answer: With great customer empathy and nuance. National Geographic is both a storied brand and a modern media company. National Geographic Media, a joint venture between The Walt Disney Company and the National Geographic Society, produces content across television networks in 172 countries… Continue reading National Geographic Explores Deeper Brand Insights with Canvs

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  • September 30, 2022
  • 6 min Read

Conducting analysis on open-ended survey questions  The twists and turns of today’s dynamic consumer landscape means it has never been more important to have your finger on the pulse of evolving consumer preferences and behaviors, and what’s driving them. Insights from closed-ended questions tell you a lot about the consumer, but often missing is a… Continue reading How to Analyze Open-Ended Survey Questions – A Framework

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  • September 2, 2022
  • 5 min Read

We’ve compiled the ultimate list of open-ended questions for consumer insights and customer experience surveys Closed-ended survey questions do most of the heavy lifting in qualitative research, but to gain more insight into how consumers feel and add color to your research narrative, nothing beats the “qualitative pop” of open-ended questions. To be effective, open-ended… Continue reading The Best Open-Ended Survey Questions to Uncover Valuable Consumer Insights

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  • August 18, 2022
  • 3 min Read

We recently had the pleasure of speaking with our customer Chobani during both the Quirk’s Event in New York City and the TMRE @ Home virtual conference, where they presented one (well, actually three) of the most compelling case studies for the efficacy of open ends in insights. First, while many (including myself) would initially… Continue reading How Chobani Uses Canvs for Analysis of Open-Ended Questions

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  • February 17, 2022
  • 6 min Read

Since its inception in 2003, Net Promoter Score (NPS) has long been considered the gold standard for measuring customer loyalty and perception. Developed by Fred Reichheld and Bain & Company, it was created with both brand and consumer in mind with the premise that a single question could provide a leading indicator of customer loyalty… Continue reading Understanding NPS Survey Open End Analysis: Unlocking the Why

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  • January 27, 2022
  • 5 min Read

In our experience, market research and consumer insights professionals often have a love/hate relationship with open-ended questions. From one perspective, they help uncover valuable insights, but on the other hand, they’re notoriously difficult to analyze due to the complexity and variety of human expression. In this article, we’ll clarify the difference between open-ended and closed-ended… Continue reading How to Get the Most From Your Open-Ends

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  • December 23, 2021
  • 4 min Read

It’s complicated… Limitations on travel have been one of the defining aspects of the pandemic. The most recent surge in Omicron Covid-19 is an unfortunate microcosm of the complex public health environment that we’re navigating. Just as many vaccinated Americans were planning their holiday travel, this new, more virulent variant emerges. These rapidly-evolving circumstances are… Continue reading Consumer Behavior Study: How do you feel about holiday travel this year?

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