Canvs Earns Highest Relationship Score based on Quality of Support, Likelihood to Recommend and Ease of Doing Business
April 11, 2024 — Canvs AI, the leading insights platform built for text analysis, is now ranked as the #1 text analysis solution in North America by G2, the leading software user review site. Canvs AI was recognized as the leader in the G2 Spring 2024 Relationship Index for Text Analysis. The G2 Relationship Index score is based on a proprietary algorithm that factors in real-user satisfaction ratings for a number of relationship-related review questions, including the quality of support, likelihood to recommend and ease of doing business.
“I’d like to thank the incredible Canvs AI community of customers for making Canvs the number one text analysis platform in North America!” said Jared Feldman, Founder & CEO of Canvs AI. “The recognition of our market-leading customer satisfaction and support demonstrates how important it is for organizations to work with partners they can trust as they navigate their path to AI adoption.”
As more and more consumer feedback comes in the form of unstructured data, text analysis has emerged as a critical capability for consumer insights and customer experience teams. However, Forrester’s 2023 State Of VoC And CX Measurement Practices Survey reveals that despite nearly all VoC programs (96%) regularly collecting and analyzing surveys, “only 50% are effective at collecting solicited unstructured feedback (like survey verbatims).” Recognizing this critical gap, Canvs pioneered the application of AI to solve for the cost and complexity of text analysis for insights and CX teams, democratizing insights from open ends with a high-trust approach to AI.
In addition to being named the Relationship Index Leader for Text Analysis and the top-ranked text analysis platform for customer satisfaction in North America, Canvs AI was named as the leader in the Implementation Index for Text Analysis.
To learn more about the Canvs AI platform, take an interactive product tour and request a personalized demo, please visit https://canvs.ai/canvs-ai-platform.
