We’re hitting the road this fall to attend some of the industry’s best conferences (both virtually and in-person)! Here’s where you can find us and who you can find us with:
Quirk’s Virtual | October 11 – 12
Getting to “why”: How PODS uses text analytics to improve customer experience
We had the chance to speak with Logan Fern, Customer Experience Analyst at PODS, the number one moving and storage company of 2022 according to move.org, about how they understand the “why” behind their customer feedback score through quickly analyzing their open-ended responses. In this session, we discuss:
- How PODS incorporates the voice of the customer across the customer journey.
- How PODS uses AI-powered text analytics to generate critical insights from open-ended text.
- How actionable insights from VoC are incorporated back into the business processes.
Catch the recording of our session here.
Canvs Product Tour | October 19 at 12 PM ET
We’ll be hosting a tour of Canvs MRX, the easiest and most accurate insights platform to understand open-ended text. This webinar will focus specifically on analyzing open ends in brand tracking studies. We know the open-ended questions in brand tracking studies are vital to capturing feedback without bias, especially when it comes to unaided awareness and perception, but difficult to efficiently analyze at scale. Canvs is the only text analytics solution built for tracking studies, allowing insights teams to unlock the full value of open ends for brand research. With Canvs, brands can track their consumer feedback over time and keep a pulse on their brand’s health, areas of improvement, and emotional engagement with consumers.
Corporate Researcher’s Conference | October 26 – 28 in NYC
National Geographic Case Study: Managing an Iconic Brand Using Text Analytics, Wednesday, October 26th at 1 PM ET
Our incredible partner at National Geographics, Jessica Bates, Senior Director of Consumer Insights will join Canvs CEO Jared Feldman for a riveting discussion around how Nat Geo has been able to grow its iconic, 133-year-old brand in the modern, multi-media landscape. Spoiler alert: the brand’s use of text analytics to capture nuanced subscriber feedback has allowed them to discover critical brand, consumer and content insights.
You can also find us in the exhibit hall at booth #131! Grab time to connect now, and we’ll send you a $20 amazon gift card! Or stop by our booth #131 to learn more about Canvs AI and how we can help you uncover critical insights in your consumer open ends.
The Market Research Event (TMRE) | November 14 – 16 in San Antonio
Getting to “why”: How PODS uses text analytics to improve customer experience, Tuesday, November 15th at 12:50 PM CT
Join us for an encore presentation with Logan Fern, Customer Experience Analyst at PODS and Canvs CEO, Jared Feldman. They’ll dive into how PODS has been able to use text analytics to organize and classify the themes in their open-ended responses to understand the “why” behind their customer feedback scores and develop actionable next steps.
You can also find us at booth #915 during the conference to learn more about Canvs AI’s leading text analytics solution. Why wait, let’s grab time now to meet during the event, and we’ll send you a $20 amazon gift card!
P.S. You can also catch up on some of our past presentations with Greenbook! Check out the recording from our webinar with Greenbook’s Lenny Murphy on leveraging Text Analytics and Greenbook’s Brand Tracking Tech Showcase.